As Featured in RV Pro Magazine, July 2016
The ITC all-star team is a cross-functional family, which represents all disciplines of designing, manufacturing, and delivering innovative quality products on time.
As an international team, ITC has three main locations: Elkhart, Ind., Holland, Mich., and Doug-Guan, China. These locations were chosen in order to provide the biggest benefit and be near our customers and suppliers.
The time difference and the distance between team members can often be a challenge, but ITC has overcome this with the use of technology. The investment in both hardware, software, and technology-savvy people and the development of specific repeatable processes and systems.
Recently, the team worked with one of its largest customers, which was having trouble operating a combination of electrical devices in their units. The issue was identified by the customer when the lights would flicker when the bathroom fan was turned on. The customer’s initial reaction was that there was something wrong with ITC’s lights. After numerous customer visits and discussions, ITC was able to identify the source of the problem and confirm that the issue did not stem from ITC’s lights. Even though the problem was not caused by ITC’s product, the team worked with the customer to develop a light specifically for the customers’ units, which would prevent any future flickering.